FREQUENTLY ASKED QUESTIONS
Currently no exchanges or refunds are being accepted.
Orders are processed within 2-3 business days. Orders placed on weekends or holidays will be processed the next business day.
First, please make sure you double check your shipping address before placing your order. TheDMBrand is not responsible for:
- Incorrect shipping address entered at checkout
- Lost or stolen packages marked delivered by the shipping carrier
- Carrier delays once your order has been shipped
Standard shipping is 3-7 business days. Delivery times may vary depending on your location.
Once your order ships, you'll receive a tracking number via email confirmation.
Please contact us within 48 hours of delivery with your order number and clear photos of what you received so we can resolve the issue quickly. The packaged item shouldn't be opened as well.
Once your return has been received and inspected, your store credit or exchange will be processed within 2-3 business days.
Orders are processed quickly. If you by chance do need to make changes, please contact us within 24 hours of order placement. While we'll do our best to help, we can't guarantee changes once your order has begun processing.